Frequently Asked Questions & Policies

Frequently Asked Questions

Need quick answers about our pooper scooper services, billing, scheduling, or policies? You’re in the right place. Below are the most common questions we get from homeowners, apartments, HOAs, and property managers across the Portland metro. If you need more help, feel free to call, text, or send us a message anytime — our team is happy to assist.

We will collect and securely bag the waste, then dispose of it directly in your trash bin. If we don’t have access to your bin, we’ll neatly double-bag the waste and leave it next to your gate for your convenience.  Not transporting the waste lets us keep our costs fair for everyone and allows us to use more fuel-efficient vehicles.

Your first payment is typically collected after your first cleanup. Ongoing recurring service is billed automatically to your card on file on the 1st of each month, in advance for that month’s service. You can update your payment details through your client portal. If an ongoing monthly payment is overdue, service may be suspended until payment is received.

 

When your service is initially set up, you will be assigned a day of the week that your technician will arrive.  We are unable to provide an exact time as the schedule may evolve and change as we optimize routes in the area for efficiency.  However, you will receive a message when the tech is on the way to your residence, usually 30-60 minutes before arrival.

You do not need to be present when we arrive, we just need access to the area that is to be cleaned.

After every job, we disinfect the equipment that is used to ensure health and safety standards.  Safety of your pet is a top priority for our teams!

Yes!  Although we live in the Pacific NW, we still perform our scooping services in all seasons.  There may be occassions when snow & ice or other weather elements prevent us from properly cleaning the yard or even arriving to your location.  If this is the case, we will collect all the waste at the next scheduled job with no additional cost to you.

Examples of hazardous weather include but are not limited to: Excessive snowfall, thunder & lightning, poor air quality, excessive heat, sub-zero temperatures, freezing rain, severe winds, hailstorms, or other hazardous weather conditions.

In most cases, this is not an issue.  But we do look out for our team’s safety as our number one priority.  If there is any concern that your dog does not do well with strangers, we kindly ask that you have your dog inside during the cleaning process.  We appreciate it!

Should you not be satisfied with one of the scheduled visits, we will send out a tech to re-scoop the yard – 100% satisfaction guaranteed.

  • Your yard or area must be fully accessible when the tech arrives.  This includes access to gate codes.
  • Non-friendly dogs must be inside during the cleaning of your yard.
  • Your grass & yard should be well kept and mowed during the high grow season in spring and summer.  Failure to do this will result in spots missed during our waste removal process.
  • There are no contracts. You can cancel or pause service through your client portal or by contacting our office @ 971-417-3115. Please provide at least 48 hours’ notice before your next scheduled visit. A visit canceled with less notice may still be charged; exceptions may be made at our discretion.

Pricing depends on your service frequency, number of dogs, yard size, and current yard condition. View our starting prices and what affects your quote, or use the instant quote tool to see pricing and available options for your property.

Instant Quote

Service Policies

  • Should we arrive and are unable to get access to the yard needing to be cleaned, we will contact you to find a solution.  
  • Additionally, if our technician determines that the situation with a pet in the area is unsafe, we will contact you to remove the pet from the area.
  • Under both circumstances above, we will call, text & knock on the door to find a resolution.  Should the client not answer after several attempts, we will need to move on to the next job.  
  • On the following visit the next week, we will scoop all of the waste in the yard – no additional charges for double the amount of waste.

Recurring Service

  • Monthly payments are collected on the 1st of each month and are for services rendered for that month forward.
  • $10 late fee may be applied for any payments that are late.
  • Should we not receive payment prior to the first scheduled job, we will remove you from the recurring schedule.
  • Payments are based on 12 months in the calendar year.  For months that spill over into a 5 week period you will not be charged for the extra service for that week.

One-Time Service

  • We will collect payment prior to completion for jobs that are one-time only. 

Pricing

  • Initial quotes are typically very accurate for standard yards 1/8 acre or smaller.  However, should the circumstances of the job be drastically different from what the client provided during the quote, Rover Scoopers has the right to modify the pricing as needed.
  • When restarting after a pause, an initial cleanup fee may apply depending on your yard’s condition and the amount of accumulated waste. We’ll confirm any applicable fee before the cleanup. This fee may be waived at our discretion.
 

The beauty of our service is that you are not locked into any contracts.  

  • There are no contracts. You can cancel or pause service through your client portal or by contacting our office @ 971-417-3115. Please provide at least 48 hours’ notice before your next scheduled visit. A visit canceled with less notice may still be charged; exceptions may be made at our discretion.  
  • When you cancel, unused prepaid visits are refunded to your card on file.
  • When restarting after a pause, an initial cleanup fee may apply depending on your yard’s condition and the amount of accumulated waste. We’ll confirm any applicable fee before the cleanup. This fee may be waived at our discretion.

Privacy Policies

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If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

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If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

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